Dear Richard,

 The jacket arrived this morning and I wan’t you to know that I am absolutely delighted with it. You were right to say at the beginning that it would look great, in fact it looks and feels like it was brand new.

 You have done a really good job on it and I shall certainly recommend your company to my friends.

 Is there anything I can do to ensure that it keeps in peak condition. Perhaps you can advise me.

 Thanking you and your team and I hope that you all enjoy a very happy Christmas.

Best wishes,

 Susan Green