Shipping & Returns

Right To Cancel – Shipping & Returns Policy

Deliveries are taking a little longer than normal at present due to covid 19 causing delivery issues.

Under the distance selling regulations you have the right to cancel your order for any item or service purchased on this website, for a full refund. Your cancellation rights expire 14 days from the date you contact Restorers Limited or after 14 days of receipt of the goods. The distance selling regulations further specify when your cancellation rights expire. Deemed delivery date will be 4 working days from date of posting. Cancellation is only deemed served on the company if sent using one of the methods listed below on this page. Returned goods must be sent signed and tracked.

help@prorestorers.co.uk Tel 44 (0)1482 606864  or use the returns address below to send us a letter via recorded delivery only.

In the unlikely event that your package arrives damaged, you must sign for the goods as damaged. If you sign to say that they are received in good condition we must assume that they were in good condition when delivered or you have confirmed acceptance of the goods in this damaged condition and we will not be able to rectify any fault how so ever caused or make any payments of compensation. You must notify us within 14 days of delivery by email help@prorestorers.co.uk or telephone 44 (0)1482 606864 or else a damage claim may not be possible. Depending upon the extent of the fault / damage, you may be sent a replacement you will be asked to return the goods in their original packaging (where possible) to our address (see Below or Contact Us Page ). https://shop.leatherrepaircompany.com/pages/contact In the event that you are asked to return the goods, you will be offered a refund or replacement, providing there is no evidence of misuse.

Once you inspect the goods please contact us 44 (0)1482 606864 or help@prorestorers.co.uk

Returns Policy

Internet shoppers are covered by the distance selling regulations which we adhere to.

The items will remain the customer’s liability until receipt by the company, therefore we recommend you obtain postal insurance.

All returns should be confirmed to the company in writing within 14 days of delivery.

The consumer will be liable for any postage costs in relation to returning the items unless the items are faulty.

If you wish to return any of the goods you have purchased may do so within 14 days of the date of purchase. Products have to be returned to the address below and the buyer has to pay for the return of the products, via recorded delivery or a courier company.

Force Majeure

Restorers Limited shall have no liability to you for any failure to deliver goods or services you have ordered, or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event of circumstances beyond its reasonable control.

Our return address is

Restorers Limited Unit 22, Argyle Street Factory Estate,  Hull, East Yorkshire,  HU3 1HD

Talk to us on the dog & bone

Tel 44 (0)1482 606864 (all calls are recorded)
Contact Us At our Registered Office Via Snail Mail

 

Notes about orders placed:

  • Working days are Monday to Friday, excluding UK bank holidays and public holidays.
  • Orders placed before 14:00 (12:00 for DHL) will be posted that day or the following working day (unless product description states otherwise).
  • Orders placed after 14:00 (12:00 for DHL) will be dispatched the following working day.
  • Any order containing a custom colour will be dispatched within 2 to 4 working days, after receiving your colour samples to scan.
  • Your email and phone number are given to the courier company for tracking and giving updates on your delivery.
  • In the event the courier has trouble delivering your order we may pass on your telephone number and email address to the courier call centre so they may contact you to get further details about delivering your goods.

 

UK Deliveries:

All UK deliveries have a £5 flat rate charge no mater how big or small your order is, all orders are sent on a tracked service 1st class.

Orders to the Scottish Highlands and Northern Ireland can take from 24 hours to 72 hours to deliver.

Scottish Highlands posts codes are deemed as follows:   

HS1
HS2
HS3
HS4
HS5
HS6
HS7
HS8
HS9
IV41
IV42
IV43
IV44
IV45
IV46
IV47
IV48
IV49
IV51
IV55
IV56
KW15
KW16
KW17
PA20
PA41
PA42
PA43
PA44
PA45
PA46
PA47
PA48
PA49
PA60
PA61
PA62
PA63
PA64
PA65
PA66
PA67
PA68
PA69
PA70
PA71
PA72
PA73
PA74
PA75
PA76
PA77
PA78
PH41
PH42
PH43
PH44
ZE1
ZE2
ZE3

The following delivery services may be available upon request. These services offer a specific timed delivery. Please call 44 (0)1482 606864 for further advice:

Afternoon and Evening

  • Next Day Before 09:00
  • Next Day Before 10.30
  • Next Day Before 12:00

Saturday Delivery

  • Saturday Delivery 09:30
  • Saturday Delivery 12:00

 

INTERNATIONAL

Royal Mail – Airmail

      

  • Airmail services under 2kg are sent via Royal mail
  • Airmail service over 2kg is provided by Fedex, Royal Mail and their partners.
  •  3-5 working day delivery for Europe. 5-7 working day delivery for the rest of the world.
  •  Hazardous goods** can not be sent using this service

 

Our return address is

Restorers Limited Unit 22, Argyle Street Factory Estate,  Hull, East Yorkshire,  HU3 1HD

Talk to us on the dog & bone

Tel 44 (0)1482 606864 (all calls are recorded) or help@prorestorers.co.uk
Contact Us At our Registered Office Via Snail Mail

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